"11 Out of 10" Service: French Broad Rafting's 5-Year Journey to Photo Sales Excellence

From:
French Broad Rafting Expeditions
September 5, 2024
Mitch French Broad Rafting Expeditions

5 Years of Proven Success

Five-year partnership showing consistent growth and satisfaction

11/10 Customer Service Rating

Exceptional weekend support with self-rated 11/10 service score

Increased Store Efficiency

Streamlined photo process freed up physical store space for other merchandise

The Challenge

The company's store space was cluttered with photo-related materials and equipment, limiting their ability to showcase and sell other merchandise like t-shirts and activity bookings. Their photo delivery process wasn't streamlined, making it difficult for guests to access their adventure photos after leaving the premises, particularly for those wanting to revisit their memories a year later.

Increased Revenue

Implementing PicThrive has led to a noticeable rise in the company's earnings.

Enhanced Customer Satisfaction

The product has significantly improved customer satisfaction levels.

Streamlined Photo Delivery

PicThrive offers a smooth process for delivering photos to guests after their trips, enhancing overall efficiency.

Facilitates Additional Sales

By keeping the physical store less cluttered with photos, it encourages the purchase of other merchandise like t-shirts and activities.

Exceptional Customer Service

The customer service provided by PicThrive is rated highly, with responsive support even during weekends.

Strong Recommendation

The client strongly recommends PicThrive to others, highlighting its importance for any business not currently using the service.

Valuable Business Addition

PicThrive is praised as a great addition to the business, indicating overall satisfaction with the partnership.

We've seen increases in revenue, customer satisfaction, and it has just been an amazing product.

"I suggest them to everybody I meet. If they don't have a program, if you don't have PicThrive, if you're not using them, you really should be."

We've been using PicThrive for five years now. We really love the streamlined process they have for getting our guests their photos after their trip.

"It keeps our store cleaned out so our guests can purchase t-shirts, other activities, but then go back and look at some pictures from a year from their trip."

The customer service? I would give it an eleven out of ten!

"They've been fantastic. Anytime I have an issue, they get right back to me, even on a weekend when I'm busy and other people should be off having fun."

I just love PicThrive. They have been a great addition to our business.

"We've seen increases in revenue, customer satisfaction, and it has just been an amazing product. I suggest them to everybody I meet."

Mitch

Owner

French Broad Rafting Expeditions

Hear from Our Clients

1
/
9
Royal-Gorge-Picthrive-Amazing-Square.png
"Customer service at PicThrive is amazing. They're here to help us anytime. "

Jax

,

Manager

Royal Gorge Rafting and Zipline Tours

AVA-Rafting-and-Zipline-Picthrive-Amazing-Square.png
"We were there from the beginning, so we're obviously excited for PicThrive. It's mostly because it's really easy to use."

Duke

,

Owner

AVA Rafting and Zipline

River-Ventures-Picthrive-Amazing-Square.png
"Yeah, PicThrive support is always there for us. Sometimes if we have little bug issues, we call them and it always gets sorted the same day. And they're always really friendly, too, so that's always helpful."

Juno

,

Manager

River Ventures

Natures-Discovery-Picthrive-Amazing-Square.png
"We find that it's the easiest user friendly method to upload our photos for our guests online for them to purchase and to view with their families. "

Hina

,

Manager

Nature’s Discovery

explorida-Picthrive-Amazing-Square.png
"I just love the ease and access of it. It is extremely smooth in terms of getting product to the guests, letting them see them."

Avery

,

Manager

Explorida

Crystal-River-Manatee-Tours-Picthrive-Amazing-Square.png
"It's so much easier. The download time is incredible. It eliminates all the stress and the problems, and it's 100% amazing. It has just made life so much easier."

Leah

,

Manager

Crystal River Manatee Tours

Bonita-Jet-Ski-and-Parasail-Picthrive-Amazing-Square.png
"If you want to help streamline your photo sales process, definitely consider using PicThrive."

Kevin

,

Owner

Bonita Jetski & Parasail

whitewater-voyages-Picthrive-Amazing-Square.png
"PicThrive has really grown so much in the last year and a half. They've got so much more diversity that they could provide to me as an outfitter and ultimately ending at the customer at the end and having a really great product."

Daneya

,

Manager

Whitewater Voyages

French-Broad-Rafting-Picthrive-Amazing-Square.png
"We've seen increases in revenue, customer satisfaction, and it has just been an amazing product. I suggest them to everybody I meet."

Mitch

,

Owner

French Broad Rafting Expeditions

Sierra-South-Mountain-Sports-Picthrive-Amazing-Square.png
"Our photo department loves using the program, very easy. It integrates very well with our booking software, so sending photos to customers is easy."

Evan

,

Owner

Sierra South Mountain Sports

Green-River-Adventures-Picthrive-Amazing-Square.png
"They are super speedy with how they handle any hurdles, and it's so convenient for the customers to download the photos from all their trips so they have those lasting memories to accompany them as they journey forward in life."

Samantha

,

Operations Manager

Green River Adventures

Glacier-Guides-Raft-Company-Picthrive-Amazing-Square.png
"One of the main reasons we really like PicThrive is that it just makes the guest experience so simple. The fact that they can come in after trips and view their photos right away in a really clear, organized way makes it really helpful."

Katie

,

Manager

Glacier Guides and Montana Raft

Durango-River-Trippers-Picthrive-Amazing-Square.png
"A couple reasons that we really enjoy PicThrive is the ease of integration. It's been phenomenal working with the team, getting everything set up and the constant release of new features."

Zach

,

Manager

Durango River Trippers

Let's talk

Discover a Better Way

See for yourself how simple & intuitive media sales & marketing can be!

laughing-woman-zipline-picthrive-adventure-tour-photo-sales-platform