Instant Access, Instant Sales: How Glacier Guides Turned Photo Viewing into Pure Profit

From:
Glacier Guides and Montana Raft
September 5, 2024
Katie Woods Glacier Guides of Montana Raft Company

Simplified Guest Experience

Implemented clear and organized photo viewing system for immediate post-trip access

Enhanced Self-Service Capability

Guests can independently access and view photos without staff assistance

Automated Sales Generation

Photos sell themselves through intuitive platform design

The Challenge

The company lacked a clear, organized system for post-trip photo access. Guests had to rely heavily on staff assistance to view and obtain their photos, creating additional work for the team and potential delays for customers wanting immediate access to their memories.

Simplifies the Guest Experience

PicThrive offers an easy and straightforward process for guests to view their photos immediately after their trips in a clear and organized manner.

Boosts Sales

The simplicity and accessibility of viewing photos directly correlate to an increase in sales.

Provides Post-Trip Resource

Guests have the convenience of revisiting their photos in an organized way, easily, with or without assistance, enhancing their post-trip experience.

Reliability and Ease of Use

The platform is user-friendly and reliable, requiring minimal intervention and ensuring a smooth experience for both guests and staff.

We've been using PicThrive for a couple of years now.

"One of the main reasons we really like PicThrive is that it just makes the guest experience so simple. The fact that they can come in after trips and view their photos right away in a really clear, organized way makes it really helpful."

The sales ... just kind of speak for themselves.

"And then just having the ease of them having a resource after the trip, once the dust settles, they can go back and look at photos in a really still, organized manner and do that really simply with either our help or the help of PicThrive if things get crazy. But they never do because it's easy."

"One of the main reasons we really like PicThrive is that it just makes the guest experience so simple. The fact that they can come in after trips and view their photos right away in a really clear, organized way makes it really helpful."

Katie

Manager

Glacier Guides and Montana Raft

Hear from Our Clients

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"Customer service at PicThrive is amazing. They're here to help us anytime. "

Jax

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Manager

Royal Gorge Rafting and Zipline Tours

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"We were there from the beginning, so we're obviously excited for PicThrive. It's mostly because it's really easy to use."

Duke

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Owner

AVA Rafting and Zipline

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"Yeah, PicThrive support is always there for us. Sometimes if we have little bug issues, we call them and it always gets sorted the same day. And they're always really friendly, too, so that's always helpful."

Juno

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Manager

River Ventures

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"We find that it's the easiest user friendly method to upload our photos for our guests online for them to purchase and to view with their families. "

Hina

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Manager

Nature’s Discovery

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"I just love the ease and access of it. It is extremely smooth in terms of getting product to the guests, letting them see them."

Avery

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Manager

Explorida

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"It's so much easier. The download time is incredible. It eliminates all the stress and the problems, and it's 100% amazing. It has just made life so much easier."

Leah

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Manager

Crystal River Manatee Tours

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"If you want to help streamline your photo sales process, definitely consider using PicThrive."

Kevin

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Owner

Bonita Jetski & Parasail

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"PicThrive has really grown so much in the last year and a half. They've got so much more diversity that they could provide to me as an outfitter and ultimately ending at the customer at the end and having a really great product."

Daneya

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Manager

Whitewater Voyages

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"We've seen increases in revenue, customer satisfaction, and it has just been an amazing product. I suggest them to everybody I meet."

Mitch

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Owner

French Broad Rafting Expeditions

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"Our photo department loves using the program, very easy. It integrates very well with our booking software, so sending photos to customers is easy."

Evan

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Owner

Sierra South Mountain Sports

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"They are super speedy with how they handle any hurdles, and it's so convenient for the customers to download the photos from all their trips so they have those lasting memories to accompany them as they journey forward in life."

Samantha

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Operations Manager

Green River Adventures

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"One of the main reasons we really like PicThrive is that it just makes the guest experience so simple. The fact that they can come in after trips and view their photos right away in a really clear, organized way makes it really helpful."

Katie

,

Manager

Glacier Guides and Montana Raft

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"A couple reasons that we really enjoy PicThrive is the ease of integration. It's been phenomenal working with the team, getting everything set up and the constant release of new features."

Zach

,

Manager

Durango River Trippers

Let's talk

Discover a Better Way

See for yourself how simple & intuitive media sales & marketing can be!

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